To consistently provide excellent customer care
To ensure that all customers feel they are being treated with politeness and respect
To Always welcome questions on our products
To provide and develop services that respond to our customer’s needs and wishes
To place customer care as a first priority in our work
To improve the choice we give to our customers about the way they access our service and ensuring that it delivers efficiency and that they get value for money that they have paid.
To make sure that our staff use plain and simple language that is understandable to all our customers, both in writing, face to face or over the telephone
To make sure our staff has a positive attitude and the desire to keep getting better