requently Asked Questions (FAQ)

Do you have a question regarding placing an order or Delivery?

Would you like to learn more about tracking your order or contact with us?

Here you will find our answers to frequently asked questions.

How can I order?

You have four ways to place your order:

1) Online on our website
2) Using our phone numbers: +251 92 923 8139
3) Using our contact form
4) Via email:

If you choose the website option follow these steps:

1. Browse for favorite item
2. Choose the attributes(size and color)
3. Add to cart
4. Proceed to checkout
5. Confirmation email will be sent to you
6. Additional email will be sent to notify your tracking number as soon as the order will be sent.

How can I know what is my size?

Size is a combination of 3 measurements: Hips, waist and bust when you have the 3 of them you will be able to pruchase online with best perfect fit as possible.

Each brand develops his own personal fit for each size of cloth (its happens with almost each item that involves body measures), the odds of that fit being duplicated exactly by a competing brand are slim.
That’s why almost each online store has their own size guide that helps you to detrmine which size are you in their brand. Once you have an idea of your size, beyond “large,” “size 10,” or “42 waist,” you’ll be able shop without fear. Remember, one company’s size 10 is another company’s size 8.

You can find ours next to the size attribute along with a guide that will help you to measure yourself and find your exact size in our shop.

You have already your favourite brand that you always buy from and get the perfect fit?
Great, compare their charts to ours and you will be able to know your exact size in our company.

What happen if i’m between sizes?
Order the bigger size; You can always go to the tailor to make it smaller.

Note: You can also ask for a custom made measurs with no additional cost. Just leave us a note in the checkout page or contact us via mail in the address:

which measures do we need?
For custom made please attach the following 4 measures: Waist, bust, hips and shoulder to shoulder. If you need a longer or a shorther dress write also the required length(measure it from shoulder until the place that you want that the dress will arrive).
In case that you want sleeves to the item please attach also the sleeve length.

What Does One Size Really Mean?

One size item is when a company offers an item that can be worn by a variety of sizes. One size items are usually smocked or elastic and stretches to fit.

Our one size products will fit a range of about 4 sizes from XS to L. Please check our size guides, which you can find under the categories to understand what is your actual size in our company.

How long does it take to finish my order?

Alomst every item in our website is made to order, from scratch, this includes all fabrics which we spin and weave ourselves. In most cases it takes between two weeks to a one month to finish your order and for customers’ special orders, it can be longer.
In order to know exactly when your order will be ready, contact us via mail and we will give you the exact time.

Please notice that when you order a product from our website or store, the shipping time does not include the time that required preparing your order.

Shipping time is usually between 3 to 7 working days after that the order is sent by us(More detailed information you can find in the shipping tab). Orders are arriving to the address that you filled in our checkout form so please verify the address and your phone number before you press send.

If for some reason you need to change the address please send us an email and we will make sure that your order will arrive to that adress.

How can I track my order?

As soon as we are ready to ship your order, we will send you an email with the delivery information.

Can I make a change to the chosen item?

Yes. Send us via email or call to tell us about the change you want to make within 24 hours after you ordered.

Can I order items that are not displayed on the site?

Yes. We will be happy to manufacture any product for you. You can send us an email or call us. Please add a sketch or a photo of the product, the right measurements and the fabric of the material that you would like us to us. We will take care of your order in the best way.

Can I cancel an order of my personal creation?

No. You can cancel orders from our collection only.

What are the payment methods on this site?

You can easily pay online using credit card or your PayPal account. Pay attention that in the checkout you will see PayPal but you can press on the botton and you will have option to pay with your credit card.
You also have the option of paying via bank wire transfer or Western Union; if you choose one of those, make sure to contact us first before placing your order.

Is it safe to leave a credit card details and/or personal information on the site?

KEMIS guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information.

What are the regulations for a final sale item?

All final sale items are marked as such on their product pages and no returns can be issued for this merchandise.

If I can't find answer to my questions who I can contact?

Our local Customer Service team is always ready to help! Whether you have questions about our products, offers, returns and exchanges – please do not hesitate to give us a call or send an email. You can fill in the FAQ under the tab –Ask a question– and we will be happy to assist.

Web catalogue images (disclaimer)

Color swatches may not display 100% accurate due to variable screen resolution settings of electronic hardware and/or printing methods.

What is the delivery time?

Shipping time is usually between 3 to 7 (except of remote places and custom delays) working days after that the order is sent by us.

What is a remote location?

A remote area is defined as a place that is not close to any larger city or any other point, where local depots of courier companies are located. This makes the area difficult to reach. These locations are usually islands, ski resorts, suburbs, small towns, places that are neither highly populated, nor easy to access

**Shipping to remote areas is more complex than standard shipping, both for economical and logistics reasons. Generally, booking shipping services to remote areas is possible. As long as you receive mail to your address, carriers are most probably able to deliver a shipment there.

What is the cost of the shipment?

International shipping – We have a flat rate of 25USD  to all over the world (Regardless of the amount of products that you want to order).

Domestic shipping- free.

Which carriers are you using?

In order to secure your order and deliver it as soon as possible we have chosen EMS, FedEx and DHL as our carriers.

Who is responsible for the duties and taxes?

International Shipping items may be subject to customs processing depending on the item’s declared value.

As the buyer, you should be aware of possible:

– Delays from customs inspection.

– Import duties and taxes which are on your responsibility.

– Brokerage fees payable at the point of delivery.

For more information contact your country customs office.

To which countries do you ship?

We ship our products to more than 150 countries.

(Final Sale)

Final sale is not eligible for refund or exchange.
Please note that final sale items cannot be returned for a refund or an exchange. All final sale items are marked as such on their product pages and no returns or refunds can be issued for this merchandise.

This Privacy Policy governs the manner in which Kemis Designs collects, uses, maintains and discloses information collected from users of this website. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously.

Web browser cookies

Our site uses “cookies” to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.

How we use collected information

Kemis Designs collects and uses Users personal information for the following purposes:

• To improve customer service
• To effectively respond to your customer service requests and support needs.
• To process transactions
• We may use the information users provide about themselves when placing an order only to provide service to that order.
• We do not share this information with outside parties except to the extent necessary to provide the service.
• To send emails regarding new products, discounts, special offers and change on our privacy and refund policies.

How we protect your information

SSL Certificate – We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Changes to privacy policy

Kemis Designs has the discretion to update this privacy policy at any time. When we do, we post a notification on the main page of our site, and also send you an email. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this site, you signify your acceptance of our policy and terms of service. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about our Privacy Policy, Refund Policy, regarding the practices of this site, or your dealings with this site please contact us:

Tel: +251 92 923 8139
via contact form
Kemis Designs, Ethiopia.

Your Name (required)

Your Email (required)

Your Message

Customer satisfaction is very important to us , if for any reason you are not happy with your purchase , KEMIS will gladly exchange or accept returns. The products must be unworn, unwashed and undamaged. Returns or exchanges must be dispatched within 2 days from the arrival date in the condition received,  in the original box and/or packaging.

We will make every effort to take care of your return as quickly as possible. However, please allow up to 15 working days for it to be processed.

Please note:

• Shipping costs are non-refundable.
• Goods will only be accepted for return if they are dispatched within 2 days of delivery, unless we have notified you otherwise.
• The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• The cost of returning the item to us is your responsibility.
• For international orders, customs duties and sales taxes are non-refundable through KEMIS. However, you may be able to recover these by contacting your local customs bureau directly.

Because of the nature of these items, unless they arrive damaged or defective, We can’t accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale