requently Asked Questions (FAQ)

Do you have a question regarding placing an order or Delivery?

Would you like to learn more about tracking your order or contact with us?

Here you will find our answers to frequently asked questions.

All the products in your store look beautiful in the pictures. If I order one, I will receive the same?

Ethiopian products as we all know are mainly handmade especially the patterns on the clothes, so it important for us to clarify that the patterns are not 100% as the images all the time, like not all the paintings from the same painter will be exactly the same; handmade can change from a machine work especially the traditional method that is used for Ethiopian clothes by the Shemanne (the weavers).

Can I get matching outfits to me, my kids and husband? What will be the price?

Yes, for sure. You can choose to match your outfit to each member of your family.
Please contact us via our contact us form and we will be more than happy to assist.
For the price as each outfit price is different so is the price of the matching outfit changes. Remember to write us the name of the outfit that you need(you can find it in the top of each page) and to add which kind of matching outfit do you need so we can give you the excact prices.
For guys and boys the matching outfits can be:
1. Jacket+pants
2. Shirt+pants
3. Vest+pants
You can also choose to take only one item: jacket/ pants/ shirt/ vest

For girls:
1. Dress
2. Skirt+shirt

You can also go for only skirt or only shirt.

How can I order?

You have four ways to place your order:

1) Online on our website
2) Using our phone numbers: +251 92 923 8139
3) Using our contact form
4) Via email:

If you choose the website option follow these steps:

1. Browse for favorite item
2. Choose the attributes(size and color)
3. Add to cart
4. Proceed to checkout
5. Confirmation email will be sent to you
6. Additional email will be sent to notify your tracking number as soon as the order will be sent.

How can I know what is my size?

each brand develops his own personal fit for each size of cloth , the odds of that fit being duplicated exactly by a competing brand are slim.
Once you have an idea of your size, beyond “large,” “size 10,” or “42 waist,” you’ll be able shop without fear.
You can find ours next to the size attribute along with a guide that will help you to measure yourself and find your exact size in our shop.
For further explanation on sizes and custom made orders please go to: 

Measuring yourself-online shopping

What Does One Size Really Mean?

One size item is when a company offers an item that can be worn by a variety of sizes. One size items are usually smocked or elastic and stretches to fit.

Our one size products will fit a range of about 4 sizes from XS to L. Please check our size guides, which you can find under the categories to understand what is your actual size in our company.

How long does it take to finish my order?

Alomst every item in our website is made to order, from scratch, this includes all fabrics which we spin and weave ourselves. In most cases it takes between two weeks to a one month to finish your order and for customers’ special  or big orders, it can be longer.
In order to know exactly when your order will be ready, contact us via Contact Us form and we will give you the exact time.
It is highly recommended that you place your order well ahead of time before a special occasion.

Please notice that when you order a product from our website or store, the shipping time does not include the time that required preparing your order.

Shipping time is usually between 3 to 7 working days after that the order is sent by us(More detailed information you can find in the shipping tab). Orders are arriving to the address that you filled in our checkout form so please verify the address and your phone number before you press send.

If for some reason you need to change the address please send us an email and we will make sure that your order will arrive to that adress.

How can I track my order?

We will send you a detailed tracking information via the email that you wrote in the checkout within one business day from the day we ship it to you.
For any questions you can always contact us through Contact Us
form and we will be more happy to assist.

Can I make changes to a chosen item?

You will be able to do so as long as materials have not been ordered. Usually within 24 hours of your purchase.

Can I order items that are not displayed on the site?

Yes. We will be happy to manufacture any product for you. You can send us an email through Contact Us or call us in +251929238139. Please add a sketch or a photo of the product, the right measurements and the kind of fabric that you would like us to use.

Can I cancel an order of my personal creation?

If you require a refund and cancellation of your order, you will be able to do so as long as materials have not been ordered. Usually within 24 hours of your purchase.

What are the payment methods on this site?

You can easily pay online using credit card or your PayPal account. Pay attention that in the checkout you will see PayPal but you can press on the botton and you will have option to pay with your credit card.
You also have the option of paying via bank wire transfer or Western Union; if you choose one of those, make sure to contact us first before placing your order.

I am an international customer and I am not sure how much I'll be charged for a purchase.

Kemisd-Ethiopian clothing is proud to service our customers from all over the world! All pricing on our site is in USD, the conversion rate would depend on your issuing credit card company being used on the transaction.

Is it safe to leave a credit card details and/or personal information on the site?

We guarantee that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information.

What are the regulations for a final sale item?

All final sale items are marked as such on their product pages and no returns can be issued for this merchandise.

Why we are asking for your phone number when you are placing an order?

The carriers that we work with require that a phone number accompany every shipment to ensure that your package will be delivered accurately. If the company experiences any issue delivering the package, they will reach out to you.

How do I know my package has shipped and is on its way?

Once you place an order, you will receive an automatic confirmation email from us. Another email will also sent to you in order to infom you that we have got your order and we are starting with the process of manufacturing it. Once your order has been processed and is been shipped by us, you will receive another automatic email to inform you that we completed your order.  Last email will give you the final details on your shipment and how to track it.

I placed an order, but never received a confirmation email.

If you do not receive an email from us withing hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly. Please contact us through the contact us form and we will be more than happy to assit.

Why do I have a small sign on the garment?

Most of our garments are handwoven and handmade to the last detail by shemanes(weavers) that are using ancient techniques passed down from generation to generation as a way of keeping the tradition of spinning the cloth and embroidering alive. As a result, there are often various markings that are made during their creation such as pen marks or brown/chalks marks that are used as a measurement.
Please note that most of it can be removed by a quick hand washing.

Do you have a store besides the website?

Yes and you are more than welcome to visit us:-)
Our store is located in Shero Meda, Bego Building, 3rd Floor, 363 on G3-6 Addis Ababa, Ethiopia; You can call us in +251 92 923 8139, in case you need any help in directions. We are also available on Viber, IMO and on Whatsapp.
Openning hours: Monday to Saturday from 4:00 in the morning(10:00AM) to 12:00 afternoon(18:00PM), Local Ethiopian time.

If I can't find answer to my questions who I can contact?

Our  Customer Service team is always ready to help! Whether you have questions about our products, offers, returns and exchanges – please do not hesitate to give us a call or send an email. You can fill in the FAQ under the tab –Ask a question– and we will be happy to assist.

Web catalogue images (disclaimer)

Please note that although we attempt to represent online colors as accurately as possible, we cannot guarantee that the colors shown on your monitor will match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and printers may make color tones appear slightly different than the actual fabric.

What is the delivery time?

Shipping time is usually between 3 to 7 (except of remote places and custom delays) working days after that the order is sent by us.

What is a remote location?

A remote area is defined as a place that is not close to any larger city or any other point, where local depots of courier companies are located. This makes the area difficult to reach. These locations are usually islands, ski resorts, suburbs, small towns, places that are neither highly populated, nor easy to access

**Shipping to remote areas is more complex than standard shipping, both for economical and logistics reasons. Generally, booking shipping services to remote areas is possible. As long as you receive mail to your address, carriers are most probably able to deliver a shipment there.

What is the cost of the shipment?

International shipping – We have a flat rate of 25USD  to all over the world (Regardless of the amount of products that you want to order).

Domestic shipping- free.

Which carriers are you using?

In order to secure your order and deliver it as soon as possible we have chosen EMS, FedEx and DHL as our carriers.

Who is responsible for the duties and taxes?

International Shipping items may be subject to customs processing depending on the item’s declared value.

As the buyer, you should be aware of possible:

– Delays from customs inspection.

– Import duties and taxes which are on your responsibility.

– Brokerage fees payable at the point of delivery.

For more information contact your country customs office.

To which countries do you ship?

We ship worlwide.

(Final Sale)

Final sale is not eligible for refund or exchange.
Please note that final sale items cannot be returned for a refund or an exchange. All final sale items are marked as such on their product pages and no returns or refunds can be issued for this merchandise.

This Privacy Policy governs the manner in which Kemis Designs collects, uses, maintains and discloses information collected from users of this website. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously.

Web browser cookies

Our site uses “cookies” to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.

How we use collected information

Kemis Designs collects and uses Users personal information for the following purposes:

• To improve customer service
• To effectively respond to your customer service requests and support needs.
• To process transactions
• We may use the information users provide about themselves when placing an order only to provide service to that order.
• We do not share this information with outside parties except to the extent necessary to provide the service.
• To send emails regarding new products, discounts, special offers and change on our privacy and refund policies.

How we protect your information

SSL Certificate – We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Changes to privacy policy

Kemis Designs has the discretion to update this privacy policy at any time. When we do, we post a notification on the main page of our site, and also send you an email. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this site, you signify your acceptance of our policy and terms of service. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about our Privacy Policy, Refund Policy, regarding the practices of this site, or your dealings with this site please contact us:

Tel: +251 92 923 8139
via contact form
Kemis Designs, Ethiopia.

Your Name (required)

Your Email (required)

Your Message

Customer satisfaction is very important to us , if for any reason you are not happy with your purchase , we will gladly exchange or accept returns, please contact us within 24  hours from when you get your order.
Please note: the return must be made in 3 Days upon the agreement of return.

The items must be in their original condition and can not be worn, altered, washed, stretched out or damaged in any way, in the original box and/or packaging. Please be cautious of makeup and deodorant marks, pet hair, dirt and strong smells when putting on the clothes.

We will make every effort to take care of your return as quickly as possible. However, please allow up to 15 working days for it to be processed.

Please note:

• Shipping costs are non-refundable.
• Goods will only be accepted for return if they are dispatched within 4 days of delivery, unless we have notified you otherwise.
• The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• The cost of returning the item to us is your responsibility.
• For international orders, customs duties and sales taxes are non-refundable through KEMIS. However, you may be able to recover these by contacting your local customs bureau directly.

Because of the nature of these items, unless they arrive damaged or defective, We can’t accept returns for:

  • Custom or personalized orders-All Orders made in Custom Measurements or with Custom requirements.
  • Intimate items (for health/hygiene reasons)
  • Items on sale

We are doing our best to follow the measurments that you send us and the one who appears in our size guides.  If you feel that we made your order in wrong measurements, then please provide us pictures(or video) of the product/s with measurement tape while you wear it, with assist of a professional seamstress and we will be happy to assist.